Customer success manager (h/f) - medtech scale-up
You want to be part of an organization which is enabling a longer active and independent life for everyone?You’re passionate about new technologies and improving care quality?You love being on the field managing existing clients?WE ARE LOOKING FOR A CUSTOMER SUCCESS MANAGER FOR THE FRENCH SPEAKING PART OF BELGIUMOur client' solution detects, analyses and prevents falls of elderly in hospitals, nursing homes and service flats. Through the use of 3D sensors and AI, their solution is autonomous and at the forefront of technology while integrating privacy protection at its heart. It improves patients’ safety, medical teams’ efficiency and families’ peace of mind.YOUR MISSION:- Organization and follow-up of the installation and commissioning with technical support ;- Training of the nursing team, ergo, physiotherapist; training for the quality manager/direction on the KPI side, automatic report ;- Follow-up of the use of the solution with teams and management / quality: analysis of reports and images, use of dashboard (login, visualization, dect call etc.) ;- Work on the integration of the solution with existing IT systems (CIO, alerting, etc.) ;- Presentation and training on the new features ;- Collection of feedback and requests to feed the development of the roadmap.YOUR RESPONSABILITIES:- Convert the pilot into deployment ;- Expand the installed base at the customer's site ;- Upsell new features during the contract period ;- Ensure the renewal of the contract.
- You are fluent in French and English; Dutch is an asset- You have experience in a similar function (Customer success manager; account manager) ;- Proven Sales skills & methodologies ;- Use of CRM and Sales pipeline ;- Advanced knowledge in IoT technologies is a big asset ;- MS Office, Adobe CC.
- You’re a team player ;- You are open minded, creative and solution oriented ;- You love being on the field with customers ;- You’re passionate about new technologies and improving care quality ;
As part of an agile and dynamic team, you’ll have the opportunity to take an active role in the development and grow of the company.You’ll work among seasoned entrepreneurs, developers, scientists, and doctors.While not with customers, you’ll enjoy a modern, dynamic and international environment in Brussels.Our client offers an attractive salary package including, amongst other things, meal vouchers, a company car and an attractive remuneration plan.You want to improve the world with our client? Send your CV!
Alphéa Conseil - Cabinet de recrutement Distribution, Cabinet de recrutement Retail, Cabinet de recrutement BTP, Cabinet de recrutement de cadres et profils commerciaux pour la distribution spécialisée, le retail, l'agroalimentaire et le BTP