Customer success manager (start-up) for the french
Your responsibilities:You are responsible for the implementation of our client's cloud solution at customers: You assess the customer's current situation, analyse and understand their needs. You find innovative solutions and suggestions to improve the customer's use and experience.You are also responsible for the training and support of customers: You prepare the training material and keep it up to date. You also support the customers in case of an emergency.You help our client' sales team and partners: You support them in the sales process through product positioning, key benefits and presentations to customers and prospects.Product definition: You will be involved in the company's product definition. You work together with the R&D team on new ideas based on your experience and contacts with customers and prospects.
You have a Bachelor's or Master's degree with a specialisation in Finance, Accounting or Management Reporting.
Experience: Ideally, you have at least one year of experience in financial software implementation or accounting management (reporting, budget, financial analysis,...). But most importantly, you have the ability to understand and challenge the needs of CEOs and CFOs, so a good educational background in finance/economics is a must.
Languages: French is your mother tongue and you are also fluent in English, Dutch is a +
Skills: You have strong communication, written and problem-solving skills (detecting, solving, optimising). You have strong analytical and logical thinking skills. You show real learning abilities.
Behavioral skills: You are customer-oriented. Teamwork is in your DNA, but you are also able to work independently. You are a fun and dynamic colleague.
Interest: You show a great interest in technology.
OfferYou will be part of a young and dynamic team, led by experienced entrepreneurs with a great working atmosphere! The opportunity to quickly acquire new skills and expertise but also opportunities for further evolutions in a fast growing company with international ambitions.An attractive salary package based on your experience and background, and also 2 days homeworking per week.Think you got what it takes? Look no further and send me your resume!
Alphéa Conseil - Cabinet de recrutement Distribution, Cabinet de recrutement Retail, Cabinet de recrutement BTP, Cabinet de recrutement de cadres et profils commerciaux pour la distribution spécialisée, le retail, l'agroalimentaire et le BTP