Data Analyst - Quality & Customer Satisfaction (M/F) | Emploi Lyon (69000) | Keljob

Data Analyst - Quality & Customer Satisfaction (M/F)

  • Il y a + 30 jours
  • CDI
  • Lyon  (69000)
  • Auto-Moto-Cycles

Le poste

We are looking for a Senior Data Analyst within our department part of Volvo Group Trucks Technology. We are currently upskilling our teams in Data Analytics and are therefore looking for a person who is skilled and enjoys teaching, coaching others to grow. About usQuality & Customer Satisfaction organization is part of Volvo Group Trucks Technology. Our mission is to identify and prioritize product quality problems that need to be solved by being the “voice of the customer” and acting as a bridge function between different entities & brands of the Volvo Group.Our main task is to initiate and drive quality related pre-studies with high speed in the most efficient way to prioritize and secure that our customer’s top issues are being solved. What will you do?As Senior Data Analyst, you will be the first-level support of the team members with regard to data analysis and the use of the Group's analysis tools. You will be responsible for understanding needs, identifying, analyzing/modeling and visualizing data in order to gain strategic and business insights. You may also be required to do advanced analysis, as part of a cross-functional cooperation and knowledge sharing.In addition, you will take part in the development of analytical skills within our department by training our team members and ensuring that they have the best methods and tools for analysis. To do this, you will work in collaboration with the central Analytics teams, and will be responsible for testing, evaluating new methods, tools and reports from an end-user perspective.  Who are you?A go-to person when it comes to advanced analytics and systems You have a proven skill in upskilling and teaching others to growA people person who is always approachable and ready to offer a helping handGood in building cooperation among individuals and departments, sharing information and working to achieve group goals and outcomesYou are persistent, recurring tasks do not bother you.You have a good understanding of the business goals and stakeholder needs and system knowledgeYou are competent in requirement management and coordinationYou demonstrate excellent solution understanding, combined with related process knowledgeYou possess strong communication skillsYou are Pro-active and enjoying working in a teamYou have a Customer and innovation mindsetYou have a Quality and continuous improvement mindsetYou are good at self-developmentEducation, Experience, Knowledge and Skills:A university degree in Computer Science, Statistics, Mathematics, Economics or Engineering and relevant experienceAt least 3 years of experience in a professional data analytical environment or in a professional software development environmentSolid knowledge of statistics and data mining (descriptive, correlation, multidimensional, lifetime analysis (Weibull type), etc. ...)Knowledge of supervised machine learning techniques (regressions, discriminant analysis, classification)Strong knowledge about statistical methods / Machine learning/ data mining (clustering supervised/non supervised, multi variables regression, SVM, decision tree, etc.)Skills or experience(s) in Data Storytelling is a plusYou work with the data analysis cycle Agile way of working is a plusFluent English, both written and spokenTechnics and software competencies:SQL, Python, R, SAS Entreprise GuidePower BI, or other visualization tools like Tableau, QlikSense, Qlikview, Google Analytics,…Knime is a plusMicrosoft Azure (Databricks) and cloud technologies is a plus


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